Customer Service
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  • Please contact info@samanamel.com for any inquiry. All inquiries will be handled as soon as possible by a team member.

Online Orders
  • Items available to purchase online are ready-to-wear or made-to-order. This means they are not customizable in terms of design or fit but are already produced and shipped from an existing stock. Made to measure orders are on the other hand purchased via physical meetings where a unique fit is created for the client at hand.

  • Selected key items from the Atelier Saman Amel offering are available to purchase online. Primarily, the online curation includes knitwear, trousers, shirts, outerwear, shoes and accessories.

  • Items available to purchase online are either ready-to-wear orders that are shipped within 3-4 business days from purchase date, or made-to-order with a delivery time of 6-7 weeks.

  • Clients are strongly advised to study the size guide available for each product category of interest. Any questions or inquiries concerning size can be sent directly to info@samanamel.com

  • Credit Cards
    You can pay with most bank or credit cards (Visa, Mastercard, Maestro, American Express).

    Klarna
    You can pay with soultions provided by Klarna (Klarna Pay Now, Klarna Pay Later, Klarna Slice It).

  • Items available to purchase online are either ready-to-wear orders that are shipped within 3-4 business days from purchase date, or made-to-order with a delivery time of 6-7 weeks.

Shipping
  • Atelier Saman Amel ships worldwide.

    More information regarding our shipping and return policies.

  • - IN STOCK ITEMS: DELIVERY TIME APPROXIMATELY 3-4 DAYS.
    - MADE TO ORDER ITEMS: DELIVERY TIME APPROXIMATELY 6-7 WEEKS.
    - WE HAVE A 14 DAY RETURNS POLICY, FROM THE DAY YOU RECEIVE YOUR ORDER.

    IF YOU WANT TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOR, PLEASE RETURN IT AND PLACE A NEW ORDER.

    More information regarding our shipping and return policies.

  • All shipping is free of charge.

Made to measure
  • Made-to-measure garments are unique and so is the process of creating them. In essence, each client relationship is personal and the Atelier Saman Amel team always cater to the needs of each individual client. Initiate a discussion or send an inquiry here in order for you to have your requests answered by a team member personally.

  • Working exclusively on demand means that all garments are produced individually for a specific client, hence, all Atelier Saman Amel garments are available as made to measure.

  • The process generally consists of three meetings where the initial meeting is dedicated to building a unique fit for the client as well as to a dialogue on aesthetic aspects such as fabrics, style and design. Subsequent meetings are dedicated to fitting the garments while further optimizing the client’s unique fit and deepening the dialogue.

    The longer the relationship, the smoother the process. This means that the initial order takes slightly longer to be perfected while following orders are placed more easily either physically or from remote.

  • The initial meeting generally takes around one hour and following meetings around half an hour - all depending on the needs of the specific client.

  • From start to finish, the made to measure process takes from six to eight weeks. International clients can expect a slightly longer delivery time depending on the trunk show schedule.

  • Atelier Saman Amel never delivers a made to measure garment without having inspected the fit. For the first order, the process generally involves three meetings where the two latter are devoted to fittings. Once a unique fit is perfected, only one fitting is required.

  • The design and style of each made to measure garment is the result of a discussion between the client and the Atelier Saman Amel team. An innumerable amount of alterations can be made on the designs although all in line with the overall brand aesthetic.

  • Yes. The fabric will have to undergo quality control and if no issues are found with the cloth it can be used to make into a garment. Please reach out for advice on the length needed for the piece you are considering.

  • All finely crafted things needs maintenance, as do Atelier Saman Amel garments. Alterations or reparations on existing garments are cared for by local craftspeople in Stockholm.

  • Existing clients are more than welcome to order made to measure garments from remote via dialogue with a team member. First time clients need a perfected fit before being able to place remote order.

  • Prices upon request. Please reach out here to get detailed price indications.

  • All Atelier Saman Amel products are currently produced in Italy.

  • All Atelier Saman Amel products are crafted by highly skilled artisans that work primarily or exclusively by hand producing the garments. A suit takes around 35 to 40 hours to complete.

  • Visit Made to measure
Locations and trunk shows
  • The entire Atelier Saman Amel offering is available on display permanently in the Stockholm atelier as well as during trunk shows.

  • Appointments with Atelier Saman Amel can be made in our Ateliers in Stockholm or London, as well during trunk shows in NYC. Requests on additional locations are happily received.

  • A trunk show is an opportunity for international clients to order custom made garments and to develop a personal relationship with the Atelier Saman Amel team. A presentation with information covering the process, pricing and other details will be sent out prior to the initial meeting. Dates for upcoming trunk shows are continuously published here.

  • Booking an appointment is mandatory during trunk shows. Appointments are generally made in advance, however, if slots are available appointments can be made during the course of a trunk show.

  • Completing a purchase is never mandatory during any appointment. The team will, however, happily answer any questions clients may have prior to or in between meetings in order to make the process as convenient as possible.